January 7, 2009 -- We are a week into the new year and most New Year's resolutions are a distant memory, if that. I thought this was the ideal time to look again at what tasks you might want to consider for your system as we move into the new year.  So, here is my checklist of 5 important IT taks to consider for improving the way your computer system supports you.

December 17, 2009 --  It's that time again.  Chanukah and Christmas are here and if you, like me, haven't shopped yet, you're probably desperate for some gift ideas.  So, I have perused a number of sources and come up with some gifts, mostly inexpensive, that you might want to consider.

December 10, 2009 --  So, I got on a technical support call the other day (yes it happens to me to) and the technician asked me to run through a couple of tests that I had already run.  For a couple of milliseconds, I felt exactly what I can tell my clients feel when I ask them to do the same thing. But, in fact, a second pair of eyes are always good, so I ran through the procedures again. And, got the same results. I tell you this story so you will see that I feel the same frustrations my clients and you probably feel when dealing with technical support.  The truth is that there is a lot you can do to help make a technical support call easier for yourself and to get the technician working with you. This post provides some tips about how to do this.